Coach Support System[vimeo https://vimeo.com/48349941]
CoachSupport, our featured web application was designed to create a clean and simple, yet powerful school district coach support system using a user friendly content management system CMS as a core functionality.
Coaches, administrators and staff can submit support requests but are encouraged to check an intuitive knowledge base to learn if their issues have already been resolved. Agents (your staff) administrate tickets by setting priorities and delegating tasks to fellow team members.
This is a strong system designed in this case for the education field. However, the model can be applied to any type of business companies who needs to develop a help desk support – ticket system. The goal is to leverage teams in a collaborative yet proactive environment.